Shipping policy
Shipping Policy
Processing Time All orders are processed within 2–5 business days. Preorders will include an estimated arrival date, which is subject to change. During high-volume periods, processing may extend to 2–3 weeks or longer. If this occurs, the shop will temporarily close until all pending orders are fulfilled.
Domestic Shipping (United States)
| Method | Weight Range | Rate | Notes |
|---|---|---|---|
| Letter Mail – Untracked | Up to 2 oz | $2.00 | No tracking provided |
| Letter Mail – Untracked | 2 oz – 1 lb | $4.90 | No tracking provided |
| Tracked Shipping | 0.5 – 1 lb | $6.90 | Tracked |
| Tracked Shipping | 1 – 5 lbs | $9.90 | Tracked |
| Tracked Shipping | 5 – 70 lbs | $19.90 | Tracked |
| Tracked Shipping | Orders $50+ | Free | Tracked |
International Shipping
We ship worldwide. Delivery times vary by destination and are estimates only — delays due to customs are outside our control.
| Method | Estimated Delivery | Notes |
|---|---|---|
| Economy International (Untracked) | 3–8 weeks | Available for orders under 2 oz. No tracking provided. |
| Standard International | 2–6 weeks | Tracked |
Please note: Economy International is an untracked service. Once your order leaves our hands, we are unable to provide updates on its location. We recommend Standard International if you'd like tracking. Faulted Lines is not responsible for lost packages sent via the untracked option.
Customs, Duties & Taxes International orders may be subject to import duties, taxes, and customs fees upon arrival. These charges are the responsibility of the recipient and are not included in your order total or shipping cost.
Lost or Damaged Packages If your tracked order appears lost or arrives damaged, please contact us within 30 days of the estimated delivery date at [your email]. Untracked orders are not eligible for replacement or refund due to loss in transit.